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Collection Policy

How package pickup works at Postage Logistics branches, including grace periods, storage fees, ID requirements, and what happens to uncollected packages.

Last updated May 15, 2026

Postage Logistics Group Limited

Collection Policy

Last updated: May 15, 2026

This Collection Policy explains how customers may collect packages, goods, shipments, or items processed through Postage Logistics Group Limited (“Postage”, “Postage Logistics Group”, “PLG”, “we”, “our”, or “us”).

This policy applies to packages imported, processed, invoiced, cleared, and made available for customer collection through Postage Logistics Group Limited. It does not apply to domestic courier services, branch-to-branch courier shipments, or local courier delivery services unless expressly stated by PLG.

This policy should be read together with PLG’s Terms and Conditions of Service, Privacy Policy, Restricted and Prohibited Items Policy, rate sheets, customer notices, and any other published service rules.

Where there is any difference between this policy and PLG’s Terms and Conditions of Service regarding charges, storage fees, collection deadlines, claim deadlines, abandonment timelines, service timelines, or other time-sensitive/cost-sensitive matters, the Terms and Conditions of Service shall be treated as the authoritative document.

1. When a Package Is Available for Collection

A package may be made available for collection after it has been received, processed, shipped, cleared, assigned to the customer’s account, invoiced, and marked by PLG as ready for pickup or collection.

A merchant or third-party courier showing a package as “delivered” does not automatically mean that the package is ready for collection from PLG. A package must first be received, identified, processed, cleared, invoiced, and released by PLG before it can be collected.

Customers should wait for an official PLG notification, invoice, package status update, or confirmation before visiting a branch or collection location.

2. Collection Locations

Packages may be collected from PLG branches, pickup points, service points, or other locations designated by PLG.

The collection location may depend on:

  • The customer’s selected branch or account settings.
  • The package’s processing status.
  • The shipment type.
  • The customer’s payment status.
  • Customs or documentation requirements.
  • Operational routing and availability.
  • Any special instructions issued by PLG.

Customers should confirm the correct collection location before visiting.

3. Payment Before Collection

All outstanding charges must be paid before a package is released for collection.

Charges may include, but are not limited to:

  • Freight charges.
  • Customs duties and taxes.
  • Handling or processing charges.
  • Storage charges.
  • Delivery or pickup-related charges.
  • Retrieval charges.
  • Other applicable service charges.

The applicable costs, storage fees, payment rules, and timelines are governed by PLG’s Terms and Conditions of Service, published rate sheets, invoices, and official notices.

PLG reserves the right to hold a package until all outstanding amounts are fully paid or otherwise resolved.

4. Identification Requirements

Customers may be required to present valid identification before a package is released.

PLG may request:

  • A valid government-issued photo ID.
  • Customer account number or mailbox number.
  • Package invoice or payment confirmation.
  • Tracking number.
  • Authorization letter or written approval, where someone else is collecting on behalf of the customer.
  • Any other information reasonably required to verify the customer or authorized collector.

PLG reserves the right to refuse release of a package where identity, authorization, account ownership, payment, or package entitlement cannot be verified.

5. Collection by an Authorized Person

A customer may authorize another person to collect a package on their behalf, subject to PLG’s verification requirements.

PLG may require the authorized person to present:

  • Their own valid government-issued photo ID.
  • The customer’s written authorization.
  • The customer’s account number or package reference.
  • Payment confirmation, where applicable.
  • Any other verification requested by PLG.

PLG may refuse to release a package to an authorized person if the authorization is unclear, incomplete, suspicious, expired, or cannot be verified.

The customer remains responsible for any package collected by a person they authorized.

6. Inspection at Collection

Customers are encouraged to inspect their packages as soon as they receive them.

Before leaving the branch or collection location, customers should check:

  • The package label or tracking number.
  • The package count.
  • The visible condition of the package.
  • Whether the package appears opened, damaged, wet, crushed, torn, resealed, or tampered with.
  • Whether the package matches what they expected to collect.

If there is an issue, the customer should notify PLG immediately through an official customer service channel.

Claims for damaged, incomplete, missing, or incorrect items must be submitted within the claim period stated in PLG’s Terms and Conditions of Service. The Terms and Conditions of Service shall be treated as authoritative for the applicable claim deadline.

7. Damaged, Incomplete, or Incorrect Packages

Where a customer believes a package is damaged, incomplete, incorrect, missing items, or otherwise affected, the customer must report the issue promptly.

PLG may request:

  • Photos or videos of the package.
  • Photos of the item and packaging.
  • Merchant invoice or receipt.
  • Tracking number.
  • Proof of purchase.
  • Collection confirmation.
  • A written explanation of the issue.
  • Any other evidence needed to investigate the claim.

PLG may deny claims where the customer fails to report the issue within the required claim period, fails to provide evidence, disposes of the packaging, or where the issue appears to have occurred before PLG received or controlled the package.

8. Uncollected Packages

Customers are responsible for collecting packages within the applicable collection period.

Packages that remain uncollected, unpaid, unresolved, or abandoned may attract storage charges and may eventually be disposed of, liquidated, donated, destroyed, returned, or otherwise handled according to PLG’s Terms and Conditions of Service.

The applicable storage fee, free storage period, holding period, abandonment timeline, and disposal rights are governed by PLG’s Terms and Conditions of Service and official notices.

9. Packages on Hold

PLG may place a package on hold and refuse collection where:

  • Payment is outstanding.
  • Identification cannot be verified.
  • The package has missing or incorrect documentation.
  • The package is connected to an unknown or unmatched account.
  • The package is subject to customs review.
  • The package contains or may contain restricted or prohibited items.
  • The package is damaged, leaking, unsafe, suspicious, or improperly packaged.
  • The customer’s account is under review.
  • Fraud, illegal activity, misdeclaration, or policy violation is suspected.
  • PLG, a warehouse operator, carrier, customs authority, regulator, or government authority requires the package to be held.

A package on hold will only be released when PLG determines that the relevant issue has been resolved and release is permitted.

10. Restricted or Prohibited Items

PLG may refuse to release, transport, process, return, or complete any package that contains or is suspected of containing restricted, prohibited, unsafe, illegal, misdeclared, undeclared, or improperly documented items.

Customers must comply with PLG’s Restricted and Prohibited Items Policy and all applicable government, customs, aviation, port, carrier, warehouse, origin-country, transit-country, and destination-country rules.

A package being available for collection does not waive PLG’s rights or obligations regarding restricted, prohibited, illegal, or unsafe goods.

11. Customer Information and Notifications

PLG may send collection-related notices by email, SMS, WhatsApp, app notification, phone call, or other official communication channels.

Customers are responsible for keeping their contact information accurate and up to date.

PLG is not responsible for collection delays, missed notices, storage charges, or package issues caused by outdated, incorrect, inaccessible, or incomplete customer contact information.

12. Refusal to Release a Package

PLG reserves the right to refuse release of a package where release may create legal, financial, safety, compliance, operational, or reputational risk.

This includes, but is not limited to, situations involving:

  • Unpaid charges.
  • Unverified identity.
  • Unverified authorization.
  • Suspected fraud.
  • Suspicious account activity.
  • Conflicting ownership claims.
  • Customs or regulatory concerns.
  • Restricted or prohibited items.
  • Law enforcement or government requests.
  • Breach of PLG’s Terms and Conditions of Service.

13. No Transfer of Risk Before Proper Release

A package remains under PLG’s control only until it is properly released to the customer or an authorized collector.

Once the package is released to the customer or authorized collector, the customer becomes responsible for the package, subject to any claim rights stated in PLG’s Terms and Conditions of Service.

Customers should report any issue promptly and within the applicable claim period.

14. Customer Conduct at Collection Locations

Customers and authorized collectors must behave respectfully and lawfully at PLG branches, pickup points, service points, or collection locations.

PLG may refuse service, delay release, require additional verification, or involve the appropriate authorities where a customer or collector behaves in a threatening, abusive, fraudulent, unsafe, disruptive, or unlawful manner.

15. Policy Updates

PLG may update this Collection Policy from time to time.

Changes take effect when published, unless otherwise stated. Customers are encouraged to review this policy, the Terms and Conditions of Service, and official PLG notices periodically.

16. Contact Information

For questions about package collection, customers may contact Postage Logistics Group Limited through the official channels below.

Company: Postage Logistics Group Limited
Main office: 47 Marlie Gardens, East Street, Old Harbour, St. Catherine, Jamaica
Website: https://postagelogistics.com
Email: info@postagelogistics.com
WhatsApp/Phone: +1 (876) 613-9146

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