Postage Logistics Group Limited

Privacy Policy

Last updated: May 15, 2026

This Privacy Policy explains how Postage Logistics Group Limited (“Postage”, “Postage Logistics Group”, “PLG”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when customers, users, suppliers, contractors, employees, or other persons use our website, applications, customer portal, shipping services, purchase services, delivery services, customer support channels, or any related service.

This Privacy Policy applies to services provided through https://postagelogistics.com, https://app.postagelogistics.com, https://plg.courierconnectsystems.com, our mobile and web applications, and any other platform owned, operated, or controlled by Postage Logistics Group Limited. The public website is primarily used for marketing, service information, and customer education, while the web application is used to manage customer accounts, package data, shipment activity, payment records, and other service-related data.

By using our website, platform, customer portal, shipping address, or services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our services, and information provided by third parties involved in the shipping, payment, customs, or delivery process.

This may include:

Your name.
Email address.
Phone number.
Physical address.
Shipping address.
Account number or mailbox number.
Identification information, where required.
Tax Registration Number (TRN), where required.
Package details.
Tracking numbers.
Invoices, receipts, and proof of purchase.
Purchase history.
Payment-related information.
Delivery instructions.
Customer support messages.
Website, app, and portal activity.
Device, browser, IP address, and technical usage information.
Any other information you provide when using our services.

We may also collect information when you contact us by email, phone, WhatsApp, SMS, social media, in person, through our website, or through any other official support channel.

2. How We Use Your Information

We use personal information to provide, operate, support, and improve our services.

This includes using your information to:

Create and manage customer accounts.
Identify and process packages.
Match packages to customer accounts.
Prepare shipments for export and import.
Submit customs declarations and shipping documentation.
Process payments and account credits.
Provide delivery, pickup, and branch services.
Contact customers about packages, invoices, service issues, claims, or account matters.
Investigate missing, damaged, unknown, delayed, or misdelivered packages.
Provide customer support.
Send service updates and operational notices.
Send promotional or marketing communications, where permitted.
Improve our website, applications, customer portal, and services.
Prevent fraud, abuse, illegal activity, or misuse of our services.
Comply with legal, regulatory, customs, tax, security, and audit requirements.

3. Legal and Compliance Use

We may use or disclose personal information where necessary to comply with applicable laws, customs rules, tax requirements, aviation security rules, export rules, import rules, court orders, law enforcement requests, regulatory requests, or government authority requirements.

This may include sharing information with customs authorities, border authorities, warehouse operators, carriers, payment processors, auditors, regulators, or law enforcement where required or reasonably necessary.

To provide our services, we may share relevant personal information with third parties who help us operate our business.

These may include:

Warehouse operators.
Freight forwarders.
Air and sea carriers.
Delivery providers.
Customs brokers or customs-related service providers.
Payment processors.
Technology providers.
Email, SMS, WhatsApp, or messaging providers.
Customer support tools.
Accountants, auditors, attorneys, and professional advisers.
Government authorities, where required.

Our current Miami / overseas warehouse operator is DOC Logistics Hub, which operates under a warehouse agreement with Postage Logistics Group Limited to receive customer packages, pack items for export, and deliver prepared shipments to the applicable overseas port for air or sea transportation.

We only share information that is reasonably necessary for the purpose of providing services, complying with law, protecting our rights, or fulfilling customer requests.

5. Marketing Communications and Opt-Out

We may use your contact information to send promotions, newsletters, rewards updates, service announcements, and other marketing communications.

You may opt out of marketing communications by following the stipulated process for the channel through which the message was sent. For example:

Marketing emails may include an unsubscribe button or unsubscribe link.
SMS messages may include opt-out instructions where applicable.
WhatsApp or similar messaging channels may provide separate opt-out instructions.
App notifications may be managed through app or device settings, where available.

Even if you opt out of marketing communications, we may still send important service-related messages about your account, packages, invoices, payments, customs issues, legal notices, changes to our Terms, or changes to this Privacy Policy.

6. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to improve website functionality, security, performance, and customer experience.

Cookies may help us:

Recognize returning users.
Keep users logged in.
Improve website and portal performance.
Understand how customers use our website.
Detect security risks or misuse.
Improve services and communication.

You may control cookies through your browser settings. If you disable cookies, some website, portal, or application features may not work properly.

We use Google Analytics on https://postagelogistics.com, https://app.postagelogistics.com, and https://plg.courierconnectsystems.com to understand website and platform usage, monitor performance, improve customer experience, and evaluate marketing and service activity. The public website is primarily used for marketing content and service information, while the web application is where customer accounts, package activity, shipment records, payment records, and other service-related data are managed.

7. Payment Information

Where card payments are made through our website, customer portal, office, or approved payment channels, payments are processed by third-party payment processors, including WiPay and PowerTranz, or other approved payment providers that may be used from time to time.

Postage Logistics Group Limited does not store customer card information on its services. Card data does not pass through our backend servers. Where Hosted Payment Page (HPP) or similar payment technology is used, customers enter their card details directly into the systems of the payment processor. The payment processor then handles the card transaction according to its own security controls, compliance obligations, and privacy policy.

Postage Logistics Group Limited may store transaction references, payment status, invoice records, receipts, approval/decline status, and other non-card payment records needed to manage accounts, reconcile payments, support customers, and comply with business or legal requirements.

Customers should review the privacy and security policies of WiPay, PowerTranz, or any other payment provider used to complete a transaction.

8. Data Security

We use reasonable technical, physical, administrative, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, platform, system, or transmission method can be guaranteed to be completely secure. Customers are responsible for keeping their account login information confidential and for notifying us if they suspect unauthorized access to their account.

9. International Transfer of Information

Because our services involve international shipping, warehousing, customs processing, technology services, and overseas partners, personal information may be transferred, stored, accessed, or processed outside Jamaica.

This may include transfer to the United States or other countries connected to the shipping, payment, customs, technology, or service process.

Where information is transferred internationally, we aim to use reasonable safeguards and to share only the information necessary for the relevant service or legal purpose.

10. Retention of Information

We retain personal information for as long as reasonably necessary to provide services, manage accounts, process packages, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, complete audits, and enforce our Terms.

When personal information is no longer reasonably required, we may delete, anonymize, archive, or securely retain it as permitted or required by law.

11. Your Rights and Choices

Subject to applicable law and verification requirements, you may contact us to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request limitation of certain uses of your information.
Opt out of marketing communications through the applicable channel process.
Ask questions about how your personal information is used.

We may need to verify your identity before processing certain requests.

Privacy-related questions, concerns, and requests may be submitted to info@postagelogistics.com.

12. Third-Party Websites and Services

Our website, emails, portal, or applications may link to third-party websites, payment platforms, merchant websites, courier websites, or other external services.

Postage Logistics Group Limited is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Customers should review the privacy policies of those third parties before providing information to them.

Privacy Policy

Postage Logistics Group Limited

Privacy Policy

1. Information We Collect

2. How We Use Your Information

3. Legal and Compliance Use

5. Marketing Communications and Opt-Out

6. Cookies and Analytics

7. Payment Information

8. Data Security

9. International Transfer of Information

10. Retention of Information

11. Your Rights and Choices

12. Third-Party Websites and Services

13. Business Transfers

14. Updates to This Privacy Policy

15. Contact Information