Postage Logistics Group Limited

Terms and Conditions of Service

Last updated: May 15, 2026

These Terms and Conditions of Service (“Terms”) govern your use of Postage Logistics Group Limited’s products, services, website, customer portal, mobile applications, and related platforms, including services provided through https://postagelogistics.com and any other platform owned, operated, or controlled by Postage Logistics Group Limited (“Postage”, “Postage Logistics Group”, “PLG”, “we”, “our”, or “us”).

By accessing our website, creating an account, using our shipping address, sending packages through our service, requesting purchases, using our customer portal, or otherwise using our services, you agree to these Terms. If you do not agree, you should not use our website, platform, shipping address, or services.

These Terms should be read together with our Privacy Policy and any additional service rules, rate sheets, notices, or policies published by Postage Logistics Group Limited.

1. Eligibility and Customer Responsibility

You must be legally able to enter into an agreement to use our services. Postage Logistics Group Limited does not knowingly provide services to minors. If an account is opened by a minor, we reserve the right to suspend or close the account.

You are responsible for:

Maintaining the confidentiality of your account number, login credentials, and password.
Restricting access to your account and devices.
All activity that occurs under your account.
Providing accurate and complete personal, shipping, customs, and payment information.
Ensuring that packages sent to our processing address comply with all applicable laws and regulations.

Postage Logistics Group Limited does not discriminate based on race, ethnicity, nationality, religion, gender identity, sex, disability, or sexual orientation.

2. Electronic Communications

When you use our website, customer portal, chat, email, WhatsApp, SMS, social media, or other electronic channels, you consent to receive communications from us electronically.

We may contact you regarding:

Account updates.
Package processing and shipment notifications.
Customs or invoice issues.
Payment reminders.
Service updates.
Policy changes.
Promotions and marketing messages.

You may opt out of promotional or marketing communications by following the stipulated process for the communication channel through which the message was sent. For example, marketing emails may include an unsubscribe button or unsubscribe link. SMS, WhatsApp, app notifications, or other messaging channels may provide separate opt-out instructions where applicable. Standard carrier or platform charges may apply depending on your provider.

Even if you opt out of marketing messages, we may still send you important service-related communications related to your account, packages, payments, legal notices, or changes to our Terms or Privacy Policy.

3. Website Use and Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only. Postage Logistics Group Limited does not control, endorse, or accept responsibility for the content, policies, or practices of third-party websites.

You use third-party websites at your own risk and should review their terms, policies, and security practices before using them.

We reserve the right to update, change, suspend, or discontinue any part of our website, portal, services, or these Terms at any time. Changes take effect once published, unless otherwise stated.

4. Miami Processing / Overseas Warehouse Service

Postage Logistics Group Limited provides overseas package processing services for customers shipping goods to Jamaica.

Postage Logistics Group Limited currently uses one overseas processing address only. Customers must use the current shipping address assigned by Postage Logistics Group Limited and must include their assigned mailbox/account number on Address Line 2.

Current Miami / Overseas Warehouse Address:

Address Line 1: 10121 NW 46 ST
Address Line 2: Your assigned mailbox/account number
City: Sunrise
State: Florida
ZIP Code: 33351
Country: United States of America

The warehouse operator for this address is DOC Logistics Hub LLC. DOC Logistics Hub operates under a warehouse agreement with Postage Logistics Group Limited to receive customer packages, pack items for export, and deliver prepared shipments to the applicable overseas port for air or sea transportation.

Postage Logistics Group Limited does not own the warehouse facility. The warehouse operator performs receiving, packing, and port delivery services under agreement, while Postage Logistics Group Limited manages the customer relationship, account handling, shipment processing, customs coordination, billing, and related logistics services.

Using an incorrect, outdated, incomplete, or unauthorized address may cause delays, additional handling, retrieval charges, package identification issues, or inability to process the package.

Each tracking number is treated as a separate shipment, even where the shipment contains multiple items or documents. Multi-piece shipments may be processed and charged separately where applicable.

Postage Logistics Group Limited does not guarantee receipt, identification, processing, or recovery of packages sent to outdated, incorrect, incomplete, or unauthorized addresses.

5. Package Identification and Account Number

Customers must ensure that their assigned mailbox/account number is included correctly on Address Line 2 when shopping online or sending packages to our overseas processing address.

Packages may be delayed or treated as unknown where:

The mailbox/account number is missing.
The name on the package does not match the account.
The address is incomplete or incorrect.
The merchant uses an outdated address.
The tracking number is not provided or cannot be verified.

Postage Logistics Group Limited may require additional proof of purchase, proof of delivery, identification, or other information before processing or releasing a package.

6. Package Inspection and Customs Compliance

You authorize Postage Logistics Group Limited, its agents, warehouse providers, carriers, customs authorities, aviation security authorities, and other legally authorized agencies to inspect, review, open, process, detain, or seize packages where required by law, regulation, security procedure, or customs process.

Customers are responsible for providing accurate invoices and product descriptions for customs processing.

Where an invoice is missing, incomplete, inaccurate, improperly formatted, or appears inconsistent with the package contents, Postage Logistics Group Limited may:

Request a corrected invoice.
Delay processing until the required information is provided.
Use available documentation included with the package.
Assign or recommend a reasonable market value for customs purposes.
Pass on any customs adjustments, duties, taxes, penalties, or additional charges to the customer.

The customer remains solely responsible for any duties, taxes, customs charges, penalties, fines, or additional costs caused by inaccurate declarations, undervaluation, prohibited items, missing documentation, or incorrect information.

7. Prohibited and Restricted Items

Customers must not send, purchase, import, or attempt to ship prohibited, restricted, illegal, hazardous, or regulated items through Postage Logistics Group Limited.

Restricted or prohibited items may include, but are not limited to:

Cash, currency, or negotiable instruments.
Drugs, narcotics, or controlled substances.
Firearms, ammunition, firearm parts, or weapon accessories.
Dangerous goods or hazardous materials.
Perishable goods.
Items requiring special permits or regulatory approval.
Items prohibited by United States export laws, Jamaica import laws, customs laws, aviation security rules, or carrier restrictions.

Customers are responsible for checking all applicable restricted and prohibited items lists before shipping. This includes lists, laws, and regulations published by the Government of Jamaica, the United States Government, and any other government or authority connected to the country from which the item is shipped, the country through which it passes, or the country to which it is being imported. For example, an item shipped from China to our United States warehouse address may be allowed for import into Jamaica but may still be restricted or prohibited by United States authorities, export controls, aviation security rules, customs rules, or border protection requirements.

Postage Logistics Group Limited reserves the right to refuse, cancel, hold, report, destroy, return, or dispose of any shipment that is suspected of containing prohibited, restricted, unsafe, fraudulent, undeclared, misdeclared, improperly documented, or illegal items, subject to applicable law. The customer remains responsible for all penalties, duties, taxes, return costs, destruction costs, storage charges, or other costs arising from prohibited, restricted, or improperly declared items.

8. Damaged, Tampered, or Improperly Delivered Packages

Postage Logistics Group Limited may refuse to receive or process any package that appears opened, damaged, tampered with, leaking, unsafe, improperly packaged, or otherwise unsuitable for shipping.

Postage Logistics Group Limited is not responsible for damage, shortage, defect, misdelivery, or loss that occurred before the package was properly received and acknowledged at our approved processing address.

A merchant or carrier showing a package as “delivered” does not automatically mean the package was received, identified, or accepted by Postage Logistics Group Limited.

9. Rates, Charges, and Payment

Shipping, customs, handling, storage, delivery, processing, consolidation, and other service charges are calculated based on the applicable rate table, package information, customs values, service type, branch, delivery option, or other published pricing rules.

Rates may change from time to time. The applicable charges will be based on the rate table and policies in effect at the time of processing or invoicing, unless otherwise stated.

Customers must settle all outstanding amounts before packages are released, delivered, or otherwise completed. Customer goods may be consolidated by default for operational efficiency. Postage Logistics Group Limited may also offer additional consolidation options to selected customers or shipments where it considers such consolidation appropriate, available, and operationally suitable.

Postage Logistics Group Limited is not responsible for bank charges, payment platform fees, card fees, foreign transaction fees, interest, currency conversion fees, or other charges imposed by financial institutions or payment processors.

10. Storage, Abandoned Packages, and Disposal

Packages are held free of storage charges for up to ten (10) days after they are made available for collection, pickup, or delivery arrangement, unless otherwise stated by Postage Logistics Group Limited.

After the ten (10) day free storage period, a storage fee of J$100 per day may apply.

Postage Logistics Group Limited may keep an uncollected, unpaid, unresolved, or abandoned package for an additional thirty (30) days after the free storage period. If the customer still does not collect, pay for, resolve, or make suitable arrangements for the package within that additional period, Postage Logistics Group Limited reserves the right, subject to applicable law, to dispose of, liquidate, donate, destroy, return, or otherwise handle the package at its discretion.

Packages may also be held where there are unpaid charges, missing invoices, incorrect information, customs issues, identification problems, customer delays, or other processing requirements.

Customers remain responsible for all outstanding charges, including storage charges, customs charges, delivery charges, retrieval charges, and other applicable fees.

11. Purchase / Order Processing Service

Where Postage Logistics Group Limited assists a customer with purchasing goods from third-party merchants, Postage Logistics Group Limited acts as an intermediary and not as the merchant, manufacturer, or seller of the goods.

Orders are subject to availability, merchant approval, payment confirmation, customs rules, shipping restrictions, and accurate pricing.

A submitted order does not guarantee acceptance, availability, final price, or shipment. If an item is unavailable, mispriced, restricted, incorrectly described, or cannot be processed, Postage Logistics Group Limited may cancel the order or request additional payment before proceeding.

Refunds for canceled orders will generally be made as account credits or by repurchase at the original purchase cost, where approved. If the price of the item has increased since the original purchase, Postage Logistics Group Limited is not responsible for paying the difference in price.

Quotes may be valid for a limited time only. After the quote period expires, the order may need to be requoted.

12. Promotions, Discounts, and Coupons

From time to time, Postage Logistics Group Limited may offer discounts, coupons, promotions, referral credits, rewards, or special offers.

Promotions may have additional terms, limits, expiration dates, qualifying conditions, and exclusions.

Postage Logistics Group Limited may suspend, cancel, refuse, or reverse any promotion, discount, credit, or reward where fraud, abuse, misuse, technical error, unauthorized activity, or policy violation is suspected.

13. Returns

Postage Logistics Group Limited does not automatically provide return service for overseas purchases.

Where available, customers may request assistance with returning an item to a merchant through a third-party carrier or logistics provider. Any return service, if offered, is provided at the customer’s cost and may be subject to carrier rules, merchant requirements, customs rules, and service availability.

If a merchant sends a replacement item, the customer is responsible for any duties, taxes, shipping charges, or other costs associated with the replacement shipment.

14. Claims, Reimbursement, and Replacement

Postage Logistics Group Limited may consider claims for packages that were properly delivered to, received by, and acknowledged at our approved processing address, then lost, damaged, incomplete, or unaccounted for while under our control.

Claims may require:

Proof of purchase.
Proof of delivery.
Tracking information.
Invoice or receipt.
Package description.
Photos or other evidence.
Any other information reasonably required to investigate the claim.

Postage Logistics Group Limited is not responsible for packages that were:

Not delivered to our approved address.
Delivered to an incorrect or outdated address.
Delivered without the required mailbox/account number.
Misdelivered or falsely marked as delivered by a merchant or carrier.
Damaged or defective before receipt by Postage Logistics Group Limited.
Confiscated, detained, destroyed, or opened by customs or other government authorities.
Prohibited, restricted, illegal, or shipped at the customer’s risk.

Claims for damaged, incomplete, missing, or incorrect items must be submitted within three (3) days after collection or delivery. Late claims may be denied. Customers are encouraged to inspect packages as soon as they are collected or delivered and to report any issue immediately through an official customer service channel.

Any approved reimbursement, replacement, repurchase, or account credit will be handled according to Postage Logistics Group Limited’s claim policy and applicable law. Refunds are generally issued as account credits or by repurchase at the original purchase cost. If the price of the item has increased since the original purchase, Postage Logistics Group Limited is not responsible for paying the difference in price.

15. Exclusions and High-Risk Items

Postage Logistics Group Limited accepts no responsibility for high-risk, prohibited, restricted, fragile, valuable, or excluded items shipped at the customer’s risk.

Excluded items may include, but are not limited to:

Jewelry, gems, precious metals, and coins.
Cash, checks, debit cards, credit cards, and gift cards.
Firearms, ammunition, weapon parts, and accessories.
Tickets, travel documents, and negotiable instruments.
Perishable items.
Antiques, collectibles, and high-value fragile items.
Items prohibited or restricted by law, carrier rules, customs regulations, or company policy.

Customers should not ship excluded or high-risk items unless they have received written confirmation that the item is permitted and properly documented.

16. Service Availability and Limitation of Liability

Postage Logistics Group Limited provides its website, platform, and services on an “as is” and “as available” basis.

To the fullest extent permitted by law, Postage Logistics Group Limited does not guarantee that:

The website or services will be uninterrupted, error-free, or always available.
Package processing will be free from delay.
Third-party merchants, carriers, customs authorities, payment processors, or service providers will perform without error.
Website content, package updates, rates, or tracking information will always be complete, accurate, or current.

To the fullest extent permitted by law, Postage Logistics Group Limited shall not be liable for indirect, incidental, special, punitive, consequential, or economic losses, including loss of profit, loss of business, loss of opportunity, loss of goodwill, loss of savings, or loss of data.

Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.

17. Indemnity

You agree to indemnify and hold harmless Postage Logistics Group Limited, its directors, officers, employees, agents, contractors, partners, and affiliates from and against claims, losses, damages, liabilities, penalties, costs, and expenses arising from:

Your use of our services.
Your breach of these Terms.
Your shipment or attempted shipment of prohibited, restricted, illegal, or misdeclared items.
Inaccurate, incomplete, or false information provided by you.
Your violation of any law, regulation, customs rule, export rule, import rule, intellectual property right, privacy right, or third-party right.

This obligation survives the closure or termination of your account.

18. Privacy and Data Protection

Postage Logistics Group Limited collects and uses personal information to provide shipping, package processing, customer support, payment processing, delivery, compliance, security, marketing, and related services.

Personal information may include your name, contact details, shipping information, account number, identification information, purchase history, payment-related information, package data, communications, and website activity.

We use reasonable technical, organizational, physical, and administrative safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

We may share personal information with service providers, warehouse partners, carriers, payment processors, customs authorities, regulators, technology providers, auditors, or other parties where necessary to provide services, comply with legal requirements, protect our rights, or fulfill customer requests.

Customers may contact Postage Logistics Group Limited to request access to, correction of, or limitation of use of their personal information, subject to applicable law and verification requirements.

Postage Logistics Group Limited may use cookies, analytics tools, and similar technologies to improve website functionality, security, customer experience, and service performance. Customers may control cookies through their browser settings, although some website features may not work properly if cookies are disabled.

For more details, please review our Privacy Policy.

19. Account Suspension, Refusal of Service, and Termination

Postage Logistics Group Limited reserves the right to refuse service, suspend service, terminate accounts, refuse packages, cancel orders, or report activity to the appropriate authorities where we suspect fraud, illegal activity, abuse, policy violations, identity misuse, payment issues, prohibited items, document forgery, or other conduct that may create risk for the company, customers, partners, or authorities.

Customers may stop using their account at any time. However, customers remain responsible for all unpaid charges, unresolved packages, storage fees, customs charges, delivery charges, or other amounts owed before account closure.

20. Intellectual Property

All content, logos, graphics, designs, text, icons, images, software, downloads, data, and other materials made available through Postage Logistics Group Limited’s website, platform, applications, and services are owned by or licensed to Postage Logistics Group Limited and are protected by applicable intellectual property laws.

Customers may use our website and services only for lawful personal or business purposes related to the services provided. Customers may not copy, reproduce, sell, resell, scrape, reverse engineer, misuse, or exploit our website, platform, content, or services without prior written consent.

21. Dispute Resolution and Governing Law

Postage Logistics Group Limited aims to resolve customer concerns fairly and promptly. Customers should first contact us through the official contact channels published on our website.

If a dispute cannot be resolved within fourteen (14) days, either party may refer the matter to arbitration or mediation through an appropriate dispute resolution body in Kingston, Jamaica, where applicable.

If the matter is not resolved through dispute resolution, the parties may refer the matter to the courts of Jamaica.

These Terms are governed by the laws of Jamaica, and the parties submit to the jurisdiction of the courts of Jamaica.

Terms of Service